This reminds me of a message I sent to my Doctor’s secretary concerning some normal lab-work orders that I have been getting for the past 10 years… please remember that most of the "cast" is the same and the orders are "Standing Orders":
I don’t doubt you at all I told the Admin. As I said, the older ladies that I deal with at the front desk always tend to make an issue out of having to find an order that they say that they do not have; I have sat in that office for 3 hours sometimes, or Left and came back, or just waiting for an order to arrive by FAX from the clinic, but I think their Servers in the city aren’t Updating their remote office properly, and/or they do not know how to operate a FAX machine, or change the paper, or they are waiting for the person that "Does" know how to change the paper in the FAX machine to get back from their break or some such thing. Either way… I know YOU sent the Orders….